Shipping Policy

This Shipping Policy serves as the official standard guideline for all order processing, product shipment, cross-border transportation and delivery rules on our website. The policy is formulated to standardize the whole-process shipping service process, clarify service specifications and customer rights, and provide transparent and reliable delivery arrangements for all global customers. All shipping terms apply to all product categories and valid orders on the platform, ensuring every order can be processed, transported and delivered in a standardized and stable manner.

1. Order Processing & Shipment Arrangement

All orders placed and successfully paid on our official website will enter the standardized internal processing system immediately. Our professional operation team will complete order information verification, product quality inspection, sorting and sealed packaging in strict accordance with unified service standards. All in-stock products will be arranged for shipment within a standard processing cycle to ensure efficient order turnover and timely delivery arrangement.
We implement strict pre-shipment inspection standards for all commodities. Each product will be inspected for complete appearance, intact packaging and normal product status before outbound delivery. Professional shockproof, pressure-resistant and sealed packaging materials are adopted for cross-border transportation scenarios to avoid product damage, leakage, extrusion and other abnormal problems during long-distance transportation. Every packaged parcel will be pasted with standardized logistics information to ensure accurate transportation and delivery.
Once the order completes warehouse outbound and shipment procedures, the system will generate real-time logistics tracking records. Customers can check the transportation status, transit progress and delivery update of the parcel through the official inquiry channel, so as to grasp the latest dynamic of the order at any time.

2. Global Delivery Time Frame

We cooperate with stable and high-quality global cross-border logistics channels to provide delivery services covering most regions around the world. After the goods are shipped from the warehouse, they will go through standardized international transportation, customs clearance inspection and local distribution links. The conventional delivery cycle of all orders is stable and uniform, and customers can receive the parcels within the standard global delivery time range under normal transportation conditions.
The overall delivery time is affected by objective factors such as regional customs clearance efficiency, local logistics distribution efficiency and public holiday arrangements in individual regions. In case of minor delays caused by objective uncontrollable factors, we will actively track the logistics status and provide timely progress feedback to ensure the final successful delivery of the order.

3. Customs Clearance & Tariff Liability

We take full responsibility for all customs clearance procedures and related costs incurred during cross-border transportation. All tariffs, import taxes, customs clearance service fees and other additional expenses generated during the customs clearance process shall be fully undertaken by our platform. Customers do not need to bear any customs-related fees or handle relevant customs clearance procedures personally.
Our team will cooperate with professional customs clearance service institutions to complete commodity declaration, inspection and customs clearance work in accordance with international transportation and trade specifications, ensuring that all orders pass through customs smoothly and enter the local distribution link normally. We strictly abide by the cross-border transportation rules of various regions to ensure the compliance and legality of all delivery links.

4. Logistics Service Specifications

All cross-border logistics services adopted by the platform have stable operation qualifications and rich international transportation experience, with perfect parcel safety guarantee mechanism and after-sales processing system. During the transportation process, we will carry out real-time monitoring of parcel transportation status to prevent abnormal situations such as parcel loss, detention and long-term stagnation.
In case of abnormal logistics problems such as parcel delay, detention or loss during transportation, our customer service team will initiate investigation and processing procedures at the first time, actively communicate and coordinate with logistics suppliers, and formulate reasonable solutions to protect the legitimate shopping rights and interests of customers.

5. Delivery Address & Order Modification Rules

Customers need to fill in accurate, complete and valid recipient information including delivery address, recipient name and valid contact information when placing orders. Inaccurate or incomplete address information may lead to delivery failure, parcel return or transportation delay. We will not be responsible for abnormal delivery problems caused by incorrect information filled in by customers.
For orders that have not been shipped, customers can apply for recipient information modification through the official contact page. Once the order enters the warehouse outbound and logistics transportation link, the address and order information cannot be modified again to avoid logistics abnormality and parcel loss.

6. Undeliverable & Returned Parcel Processing

For parcels that cannot be delivered normally due to customer reasons such as incorrect address, long-term unclaimed goods and refused to sign for no reason, the parcels will be returned in accordance with logistics rules. We will verify the returned order status afterwards, and follow the platform’s after-sales and refund rules to handle subsequent order processing.
For parcel return and delivery failure caused by logistics side or platform service problems, we will actively assume the corresponding service responsibility, and provide customers with reasonable re-delivery, replacement or refund solutions according to the actual situation.

7. Currency & Settlement Specification

All service settlement and fee-related specifications involved in the platform’s shipping services are uniformly based on US Dollar. The platform does not charge any additional logistics handling fees, service fees and hidden fees beyond the order payment standard, ensuring the transparency and standardization of all shipping service rules.

8. Policy Update & Consultation Channel

We reserve the right to adjust and optimize the content of this Shipping Policy according to the iteration of logistics service channels, the upgrade of platform service standards and changes in international transportation specifications. All updated policy terms will be released on the official website page in a timely manner, and the latest published content shall prevail.
If you have any questions about shipment progress, delivery cycle, customs clearance rules and logistics service related content, please contact us through the official contact page of the website. Our professional customer service team will provide you with accurate interpretation and efficient service support.

 

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